Warranty

All of our Natural Sense latex mattresses are warranted for 20 years.

While latex feels amazing, is organic and natural, unfortunately, it may form body impressions and soften in support. This generally occurs in the shoulder and hip area of the mattress. It can be mitigated by weekly rotation of the mattress. We will warrant any depressions in excess of 1" by replacing one of the failing layers at no charge. This is measured by unzipping the case and exposing the latex, placing a broom stick across the depression and measuring. If your mattress doesn't show 1" of depression, because we use layers of 3" latex, it is easy and inexpensive for you to simply replace one of the layers if your mattress doesn't qualify for our free warranty. We do not warranty against mold. If your home is prone to mold or you live in a humid climate this may not be a good mattress for you. Be wary about using your mattress on the floor, solid bases, or with bed bug/allergy cases. All these scenarios don’t allow the organic mattress to breathe properly and may cause mold to develop on the organic cotton casing. We sell slats for use between the mattress and any solid surface to create ventilation.

Pillows:

Pillows are warranted to be free from defects for 3 years. We will repair/replace any failed product as needed.

 

Wool Toppers:

Wool topper and pads are warranted to be free from defects for 5 years.

 

Mattress Toppers:

Mattress Toppers are warranted to be free from defects for 5 years. We will repair/replace as needed. Customers may need to return product for repair.

 

Mattress Protectors:

Mattress protectors are warranted to be free from defects for 3 years. We will repair/replace as needed and customers may need to send product back for repair.

 



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