Warranty

Mattresses and Latex Toppers

The benefit of our “Full Warranty” is not readily apparent. Currently, we are the only mattress company that has a “Full Warranty.” All of our Natural Sense latex is warranted for 15 years. This includes any loss in firmness (over 10%) or from forming any visible indentations. Rather than offer a prorated warranty, we will credit the full value of the mattress/topper towards an identical product’s current retail price. We will replace, only, the failed component(s). If there is a difference there will be a fee and there are no refunds. If you suspect that your mattress is getting softer, try applying pressure to an area that doesn’t get much use and compare it to an area that does, such as your hips. If the difference is noticeable, you probably have a warranty claim. All of our Organic Mattresses are covered for biodegrading beyond slight crumbling of the foam’s edge, as long as it was properly encased. We do not warranty against mold; natural cotton can mold. Be wary about using your mattress on the floor, solid bases, or with bed bug/allergy cases. All these products don’t allow the organic mattress to breathe properly and mold may develop on the organic cotton casing.

The standard warranty for the mattress industry is 10-20 years, and usually prorated. They require depressions of 1 1/2" to form in your mattress. The problem with this type of warranty is mattress spots will sometimes soften to the point you’ll experience back pain, and these standard industry warranties will not cover your mattress. You will need to purchase a new mattress; sometimes, even after just six months of owning the mattress. Read the fine print.

Pillows:

Pillows are warranted to be free from defects for 3 years. We will repair/replace any failed product as needed.

 

Wool Toppers:

Wool topper and pads are warranted to be free from defects for 5 years.

 

Mattress Toppers:

Mattress Toppers are warranted to be free from defects for 5 years. We will repair/replace as needed. Customers may need to return product for repair.

 

Mattress Protectors:

Mattress protectors are warranted to be free from defects for 3 years. We will repair/replace as needed and customers may need to send product back for repair.

 



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